Frequently asked questions

What is the refund policy of VinaGecko?

Since is offering non-tangible irrevocable goods we can offer direct refunds if your account has not been logged-into yet. In this case the refund will be provided without any question. also will offer a full or partial refund within 15 (fifteen) business days starting from the moment when the member make the payment. In this case has the right to ask questions for the refund and also we have the right to NOT offer the refund if we see reasonable. The above notice, also, applies to the license all of our Sign Up Plans. Please Contact Us if you need further information.

I've completed the payment procedure but I have not received any mail with login details or download?

Please check your BULK/SPAM box for the confirmation message. If you not got it then please contact with us with the proof of payment. Note : Normally our system creates the account after successful payment. There are some cases that your payment is not successful done and then we have to review and process download information manually.

What is a QuickStart package?

What is exactly a QuickStart Installation provided on your template and how do i install it?

The QuickStart package included all the files needed to install joomla J!3 latest stable version, our template, components, modules and plugins, also the sql dump content included to set the template exactly like we show on the demo showcase.

QuickStart = Joomla J3.x + Template + Components, modules and plugins + sql demo content.

How to install quickstart pack?

The installation process of quickstart pack are described at our tutorial section. Click here to see the tutorial.

Can I share my username and password with others?

No. A username and password is specific to one person with up to five IP addresses only. If you share your details you will receive an automatic suspension of your account. If your download traffic logs exceed the total number of allowed downloads, your account will be suspended immediately.

Can I modify the source code?

Of course, you can almost edit or modify any part of the template that you like including text, images, javascript or CSS code ect. But there are some limitations to this part. You can not modify or delete our copyright code from the source files. The Developer plan members are frees from this limitations.

Do you provide source files, if so, in what format?

Yes, we provide source files in the Adobe PhotoShop PSD format. Therefore, you can send requirement of source files to our email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Can I resell VinaGecko templates?

No. You are not allowed to resell VinaGecko templates and extensions. However, you are entitled to customize VinaGecko templates, extensions for your clients.

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